Sichuan car owners, the authoritative answer to the hot issues of ETC that you want to know is here!

People’s Daily Online, Chengdu, September 16 According to the official news of the Expressway Administration Bureau of the Sichuan Provincial Department of Transportation, at present, the total mileage of expressways in Sichuan Province has exceeded 75 kilometers, ranking second in the country; The number of ETC users in the province is nearly 10,000, ranking eighth in the country; The comprehensive utilization rate of ETC in the province is 75.9%, and the average daily traffic volume is about 1.58 million vehicles/time, ranking first in the country.

On September 15th, Jian Huang, Secretary of Discipline Inspection Commission and Deputy Director of Expressway Administration Bureau of Sichuan Provincial Department of Transportation, visited Sichuan Jiaoguang Live Studio to interpret expressway policies and regulations in the form of live broadcast, answer hot issues of ETC and respond to the concerns of the majority of car owners.

1. Is the ETC charging system stable at present?

Huang Jian: Stable. Please rest assured that the majority of car owners and friends can use it. The toll collected by ETC must always be less than or equal to the actual receivable amount. The last program (click to view it in the past) has been answered. If you still have unclear friends, you can log on to the official website of the Sichuan Provincial Department of Transportation or follow the WeChat WeChat official account of the Sichuan Provincial Department of Transportation to find out.

2. What should I do if the vehicle can’t leave the station normally (there is no vehicle information at the exit) because the entrance speed of the toll station is too fast?

Huang Jian: When the owner encounters this situation, he needs to seek help from the toll booth staff in time. Under the condition of ensuring safety, he will change the vehicle to the manual passage, pull out the ETC card and hand it over to the toll collector, who will check the specific information by technical means and charge the toll according to the actual traffic path of the vehicle. At this time, he can use ETC to deduct the toll and enjoy the ETC preferential policies normally. At the same time, we are also urging the expressway operating companies to further strengthen the business training for toll collectors and provide better services for car owners and friends.

3. Recently, we have noticed that some car owners have complained that they don’t know what to do when entering and leaving the high-speed ETC. Can you give us a detailed answer?

Huang Jian: When entering and leaving the expressway, if the vehicle in front rubs the ETC first, the owner needs to seek help from the toll booth staff in time. After the staff verifies the on-site situation in the toll collection system, the passage will be charged according to the normal situation. If the owner rubs the rear vehicle ETC first when driving into the high speed, the treatment will be the same as mentioned above; If the owner rubs the rear vehicle ETC first when driving out of the expressway, the toll booth staff will conduct an audit through technical means to recover the toll payable by the vehicle.

Therefore, once again remind the majority of car owners and friends to slow down when entering and leaving the expressway, and pay in an orderly manner. Each toll station is equipped with a high-definition smart camera, which can accurately identify and record the license plate number and passing situation of each ETC vehicle. If the vehicle does not have an expressway pass card or driving record due to illegal behavior, it will be treated as no card when driving out of the expressway, and it will be blacklisted and unable to pass the national expressway normally.

4. Why did some truck owners who handled ETC last year report that they could not enjoy ETC concessions normally?

Huang Jian: The single card user of truck ETC is a service mode to realize non-cash payment for trucks under the condition of charging by weight. It can only be used for manual charging. Since it cannot realize fast charging without stopping, it will no longer enjoy the preferential policies of ETC from January 1, 2002. At the same time, before the end of last year, about five ordinary ETC cards were issued to tractors in our province. Therefore, this kind of tractors will not be able to complete the reserved passage due to the lack of key information of vehicles and the mismatch between ETC cards and OBU equipment information.

In this reform of canceling the provincial toll station of expressway, in order to realize the fast passage of trucks without stopping and promote the speed-up and efficiency-improvement of the logistics industry, it is required that the charging method for trucks should be adjusted from the charging by weight to the charging by truck (axle) from January 1, 22. Therefore, the owners of these trucks are requested to go to the issuing bank in time to install ETC on-board devices and improve the actual information of vehicles for free, so as to ensure that they can continue to enjoy various ETC preferential policies (including the basic preferential policy of not less than 5% of vehicle tolls).

5. Does the truck ETC need to be weighed without stopping when entering the expressway?

Huang Jian: Yes. Since December 16, 2019, the national expressway has fully implemented the non-stop weighing inspection at the entrance. When entering the expressway, truck owners need to take the initiative to enter the weighing platform to weigh according to the lane indicator. The weighing inspection data will be interconnected with the expressway toll card issuing system. If it is confirmed to be a legal vehicle, the toll system will automatically lift the pole and release it; If it is confirmed to be an illegal overloaded vehicle, the toll collection system will prohibit lifting the pole and refuse it to enter the expressway, and the owner must leave according to the route guided and arranged by the staff.

6. How do large transport vehicles pass through the expressway?

Huang Jian: By logging in to the Trans-provincial Parallel Permit System for Bulk Transportation, an application is submitted. After the application is approved, the system will automatically forward the information of the permission list to the applied toll station on the expressway entrance. After the vehicle is weighed and tested, the entrance toll station manually checks the vehicle outline size, and the toll collection system automatically checks the conformity of the vehicle license of large transport vehicles. If the information is consistent, it will be allowed to be released, and a sign of "large-piece transportation" will be marked in the ETC vehicle-mounted device, and the ETC gantry will be charged and deducted according to the over-limit transportation rate along the way.

7. What should I do if the vehicle with ETC installed cannot drive into the high-speed normally?

Huang Jian: If the owner friend encounters this situation, he needs to change the vehicle to the manual passage, and pay the fee normally according to the vehicle without ETC card when leaving the station. After the passage, you can call the ETC customer service number (28-12122) to reflect the specific situation. When it is verified that the ETC of the vehicle cannot be used for technical reasons, it will be charged according to the ETC vehicle preferential policies. At the same time, the same applies to truck owners in similar situations.

8. What should I do if I prompt the blacklist when I pass the ETC lane?

Huang Jian: Generally, when the ETC lane is prompted to be blacklisted, only the manual passage is temporarily selected, and the ETC lane will be used after the next blacklist is lifted. There are two ways to cancel the blacklist: if the blacklist is added by the bank, it is generally because the balance of the bank card is insufficient or overdue, and you need to contact the bank to handle it and apply for cancellation; If it is joined by ETC customer service center, it is generally because the audit found that the vehicle type does not match the actual situation, and it is suspected of evading tolls. It is necessary to go to the bank to change the vehicle information to the actual vehicle type and cancel it. In addition, the lifting of the blacklist involves data updating and synchronization, which requires a certain processing time. If it still cannot be used normally after 48 hours, please go to the bank outlet or call (28)12122 for consultation.

9. How to prevent vehicles from being pulled into the ETC blacklist?

Huang Jian: First, pay attention to the balance in the bank card and repay it in time; The second is to properly keep ETC cards, OBU devices, bank cards and passwords.

10. If I find that my car has been occupied and registered for ETC, how should I cancel it?

Huang Jian: If it is occupied by an issuer outside the province, please pay attention to the official WeChat WeChat official account of the Ministry of Transport or the WeChat applet of "China ETC Service" and use the "Cancel License Plate Occupancy" business to apply; If it is occupied by an issuer in the province, please pay attention to the "Sichuan Expressway ETC" WeChat WeChat official account, and enter the vehicle license plate number and other related information in the "Online Message" License Plate Occupancy, and apply for canceling the occupation.

11. What information do I need to provide to remove the license plate occupation?

Huang Jian: Personal vehicles need to carry the following documents: owner’s ID card and vehicle driving license (if acting as an agent, power of attorney, agent’s ID card and vehicle authorization); The following documents are required for the company’s vehicles: the ID card of the agent, the vehicle driving license, the power of attorney of the company and the power of attorney of the vehicle. Here, I suggest you consult the ETC issuing bank first before handling it.

Tips

The majority of car owners and friends need to pay special attention in the process of using ETC:

Check ETC device before driving on the road. Focus on checking whether the ETC vehicle is correctly inserted into the ETC card and whether the OBU tag on the vehicle is in a normal state (the ETC card in the OBU can be pulled out first, and then inserted correctly, and if the OBU sounds "beep", it means normal startup). If it is a stored-value card, make sure that the balance on the card is sufficient to avoid traffic obstruction due to insufficient balance.

In and out of the toll station, you must slow down and drive in a special lane. ETC vehicles should take the ETC lane, and non-ETC vehicles should take the artificial lane and get the CPC cartoon line. Don’t change lanes in front of the toll booth or in the station. Try to keep a distance of about 5 meters between ETC vehicles, and don’t be too close to the vehicle, so as to avoid the situation that your vehicle is recognized first and you pay the bill for the vehicle in front. When weighing trucks, it is also necessary to keep the necessary distance between vehicles, so as to avoid congestion caused by lack of space when there are overloaded vehicles in front. Here, we should also remind truck drivers and friends that they must be loaded in a standardized way and transported legally, and overloaded vehicles cannot enter the expressway.

We must standardize civilized driving after entering the expressway. Gantry should drive in the specified lane on the way. Don’t change lanes or speed at will, and don’t pull or insert ETC cards at will on the way, otherwise it will easily lead to abnormal marking and affect the success rate of billing.

Do not destroy the disassembly OBU label. OBU tags are dedicated to special vehicles, and correspond to vehicle information and bank card information one by one. Illegal disassembly will cause the tags to be invalid and unable to pass normally. If it is found that the OBU label of the vehicle has fallen off or loosened, the owner needs to re-install and activate it at the ETC bank service outlet.

Illegal operation of vehicles, malicious arrears and blacklisted vehicles are prohibited from passing through the expressway. At present, the province’s expressways have established a credit joint punishment system. We will severely and accurately crack down on illegally operated vehicles through big data analysis and application, and jointly punish malicious arrears and blacklisted vehicles. The disciplined car owners will not be able to pass the expressway for a certain period of time.

The majority of car owners can directly call the service hotline of ETC business handling bank or the service hotline of Sichuan Expressway at 28-12122 for telephone consultation, or you can pay attention to the WeChat WeChat official account of Sichuan Expressway for self-help inquiry. Please don’t trust the ETC update and certification related information released by other unknown sources or unofficial media, and don’t click on unknown links to ensure the safety of personal information and property and avoid being cheated.